Shipping policy

Shipping Policy Thank you for shopping with Softi. Order Processing Time: All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has been processed and shipped, you will receive a confirmation email with tracking information. Estimated Delivery Time: Estimated delivery time is 6–12 business days from the date of shipment. Please note that delivery times are estimates and are not guaranteed. Delays may occur due to high demand, carrier issues, customs processing, weather conditions, or other unforeseen circumstances beyond our control. Shipping Costs: Shipping costs (if applicable) are calculated and displayed at checkout. Original shipping fees are non-refundable. Incorrect Address: Customers are responsible for providing accurate shipping information. We are not responsible for orders shipped to incorrectly provided addresses. Lost or Delayed Packages: If your package appears delayed or lost, please contact us and we will assist you in resolving the issue with the carrier. If you have any questions regarding shipping, please contact us.