FAQ

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Frequently asked questions

Everything you need to know before your little one's first wobbly steps.

What age is Softi for?

Softi is designed for the mobile stage — roughly 6 to 18 months, when babies are learning to sit, crawl, pull themselves up, and take those first wobbly steps. That's when backward tumbles happen most. Babies who aren't yet mobile don't need it quite yet.

Will it fit my baby?

The shoulder straps and chest buckle are fully adjustable, so Softi fits most babies comfortably through the crawling-and-walking stage and grows with them. One honest note: if your baby is larger than average or on the older, bigger end of toddlerhood, the fit will feel snugger — it's sized for that 6–18 month window rather than big toddlers. We'd always recommend checking the measurements against your little one before ordering.

Does it protect their whole head?

Softi is designed to cushion the back of the head and the upper back — the area babies most often hit when they topple backward, which is by far the most common way new crawlers and standers fall. It doesn't cover the face or sides, so think of it as a soft landing for backward tumbles, not a replacement for close supervision.

Will my baby actually keep it on?

This is the thing parents are most pleasantly surprised by. Because Softi is so light and soft, most babies barely notice it's there. Some are curious at first, but with a little distraction they quickly forget about it — and plenty of little ones end up treating it like a cuddly toy.

Is it comfortable? Will it make my baby hot?

Softi is made from soft, breathable material designed to keep babies cool, with plush padding that's gentle against the skin. It's light enough for comfortable wear during playtime and practice walks.

How does it arrive? It looked flat in the photos.

To save space, Softi ships compact and vacuum-sealed. Just open it up and let it rest for a few hours — it puffs right back up to its full, plush thickness.

How do I clean it?

For everyday messes, a wipe with a damp cloth does the job. It can be cleaned as needed, and we recommend air-drying rather than machine-drying to keep the padding in its best shape.

Is it easy to put on?

Very. It's one simple chest buckle and two adjustable straps — on and off in just a few seconds.

What if it's not right for us?

No worries at all. Softi is backed by our 30-day money-back guarantee — if it's not the right fit for your family, send it back within 30 days for a full refund. If anything arrives less than perfect, just reach out and we'll make it right.